SHIPPING & RETURNS

When you buy from Mountain Fever Outdoors, you're getting gear built with absolute integrity. We believe your equipment should be as dependable as the person standing next to you, and our customer service is no different. Here is exactly how we handle getting your gear to you, and what happens if something isn't right.

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Shipping & Lead Times​

We build our gear right here in our Idaho shop, and we refuse to take shortcuts.
 

• Made-to-Order Gear: Because we prioritize quality over mass production, items like The Hand-Off are built specifically for you. Quality takes a little time. If it isn't perfectly field-ready, it doesn't leave our bench.
   

• Transit: We pack our gear to handle the journey, but once it leaves our hands, we are relying on the shipping carriers. If your package is delayed, lost, or damaged in transit, please reach out to us. We will work with you to find a fair solution and get you ready for the ridge.
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Returns & Exchanges

We want you to be confident in what you're taking into the timber.
 

• Returns: If you have unused equipment and decide it isn't exactly what you needed, you can return it within 30 days of delivery for a refund.
   

• Gear Failure: If you're looking for help because a piece of gear failed you in the field, head over to our [Lifetime Warranty Page] to see how we’ll take care of it.